Want to know more about Shake Out?
We're committed to being totally honest and straight-up. If you can't find the answer to your question below, just email us and one of the Shake Out team will help you out.
For specific Online Ordering FAQs and Perks FAQs please see below.
Can we be friends?
Yes please! Pop in-store to say hello đ and follow @shakeoutnz on Facebook and Instagram.
Can I customise my burger?
We don't offer customisations at Shake Out - our kitchen, menu and service style has not been designed to accommodate this. Our aim is to serve great food, fast, and this means there are things we just can't do. Customisations really slow the kitchen down, so by eliminating them we are able to get everyone's burgers out fast and delicious.
Can you cater to my allergies?
As we operate working kitchens, there is always a risk that traces of allergens may be transferred to products during storage, preparation, or cooking. Shake Out cannot assure that any food sold is allergen-free. For info regarding the allergens contained in both permanent menu items and ingredients, as well as limited time offers, check out the Allergen & Dietary Suitability chart available at shakeout.co/allergens.
I'm vegetarian - what can I eat?
We have several vegetarian-friendly options available on our menu.
For more information on whatâs available, check out the Allergen & Dietary Suitability Chart available at shakeout.co/allergens
What's in the Shake Out veggie bites?
Our veggie bites are made with mushroom, kumara, chickpea and basil. They're coated in a mixture of breadcrumbs and sunflower seeds and topped with a sprinkling of nutritional yeast.
Do you serve vegan options?
Our pickle-in-a-cup is vegan and so are our NZ sodas.
Is your chicken free-range?
Of course! Both our chicken burger and chicken bites are made using free-range NZ chicken.
Where is your beef from and what's in the patty?
We use premium pure New Zealand beef and add nothing to the patty apart from salt and pepper during the cooking process.
Do you offer gluten free burgers?
No, unfortunately we do not offer gluten-friendly bun alternatives nor offer a salad swap out for our burgers. Additionally, please note that we have other ingredients on our premises that contain gluten, and we do not have separate processes or areas established to cater to gluten-free requirements. However, we do offer various sides, shakes, and beverages that may be gluten-friendly. For more detailed information, check out the Allergen & Dietary Suitability Chart available at shakeout.co/allergens.
What's in the Shake Out sauce?
We're not sharing that secret, but we can promise itâs all pretty wholesome!
What's in the buns? How do you get them to taste so good?
We use fresh brioche-style buns. When you order your burger, we toast the bun and add a light layer of caramelised butter to finish it off.
Are you halal?
Our beef is certified halal; however our chicken is currently not. Please note our stores and food are not halal and we do not have halal processes in our kitchen. Unfortunately we are not able to guarantee food is cooked separately with the use of fresh, clean utensils each time to avoid cross-contamination with non-halal products.
How do I order and pay at Shake Out?
At Shake Out we're totally cashless - When you visit in-store you can pay with your phone, card or watch. Place your order on one of our kiosks, grab a buzzer, enter the buzzer number into the kiosk, then complete your payment. Your order will be sent straight to the kitchen. Take your buzzer with you - it will shake when your order is ready to be collected from the pick-up counter. You will get a receipt when you collect your order.
Why are you cashless?
We want to offer the ultimate, frictionless customer experience. Eliminating cash payments helps speed up the ordering process.
Are your eggs and dairy pasteurised? We're having a baby!
Congratulations! Our eggs and dairy are pasteurised in our shakes, mayo and Shake Out sauce.
Is your packaging recyclable?
Our boxes, bags, cups, lids, sauce pottles, tray mats and paper straws can be commercially composted. Look out for the correct bins at your local store or find a commercial composting facility near you.
Can you cater my event?
Contact the Shake Out team with all the details and we'll see what we can do. You can contact us through our contact form. Based in Auckland? Check out our Catering Online Ordering page
Can I order online?
Yes you can! You can check it out here.
Do you deliver?
You can find us on Uber Eats for delivery options.
Can you sponsor my team / school / event?
Unfortunately we're not currently able to take part in sponsorship activities.
How can I own my own Shake Out store?
Great question! We have a dedicated page to answering everything you need to know about owning your own Shake Out store. We're currently looking for people who are ready to step into business ownership, so if you're picking up what we're putting down, head here for more info.
Can I upgrade the fries in my combo to Cheesy fries?
Yes you can! Simply click on the combo button and in the dropdown list select Cheesy fries as your side. This will incur a small upgrade price.
Can I pay extra and get a shake with my combo?
You sure can. Simply click on the combo button and in the dropdown list select your preferred shake as your drink. This will incur a small upgrade fee.
Can I swap my fries for chicken bites?
We like the way you think! Unfortunately not at this stage, but you can grab them as an extra snack on the side.
Can I swap my fries for a pickle?
Unfortunately not, but you can grab a whole pickle-in-a-cup as an extra sneaky snack.
Can I use a voucher for my combo?
No sorry - vouchers can only be applied to individual items and not to combos at this stage. Thanks for understanding.
Can I use a Menu Tour voucher on a combo?
Vouchers (including our Menu Tours) can only be applied to individual items and not to combos - we're sorry for the inconvenience! If you want to use your Menu Tour voucher, add all your items to the cart individually and then add your voucher code at checkout.